Managing People

• IMI is in the top 2% of executive education providers worldwide.
• We have been empowering business leaders to build their capabilities for over 70 years.
• We are ranked #1 in Ireland for the quality of our teaching staff on Custom programmes.
• As a not-for-profit organisation, our full focus is on you, the participant. Through continuous reinvestment, we engage world class faculty to enhance the learning experience and deliver highly contextualised and outcome-lead programmes. This provides you with the best opportunity possible to grow your career.

Dublin

• 17 & 18 February 2025
• 16 & 17 June 2025

Cork

• 15 & 16 September 2025

Understanding human behaviours:

• Understanding your own behaviour style and strengths/weaknesses.
• Diagnosing and understanding the style of others.
• Adapting your style for more effective results in communications and business interactions.
• Learning where your personal biases lie and how to deal with them

Communications at work:

• Developing your listening skills.
• Giving and receiving feedback.
• Increasing your self-awareness using the DISC system of self-assessment.
• Communicating your vision, and connecting work with that vision.

Dealing with conflict:

• Understanding the sources of conflict.
• How to communicate through conflict.
• Bringing a coaching style to your conversations.
• Removing the sources of conflict through development of understanding and diversity.
• How to manage conflict in a virtual or hybrid setting.

Dealing with difficult people:

• Understanding difficult behaviours (ie the person is not difficult, their behaviour is).
• Language strategies for successful communication with these people/behaviours.
• A structured approach to difficult conversations/communications.

You want to improve your interpersonal skills and get more from your working relationships, including those in the hybrid environment.

Upon programme completion, you will receive an e-certificate specifying the learning hours undertaken. Many industry bodies have different criteria for accepted courses, eligible CPD hours, and required documentation. Please check the criteria and, if appropriate, submit the e-certificate as evidence of your participation. Please keep the e-certificate secure as you may need it for verification purposes at a later date.

Read our campus information page for details.